Server Guide
Submitted by admin on Mon, 08/13/2018 - 17:20
Guide title:
Server Guide
Guide text:
Duties & Responsibilities:
- Greet guests warmly with an appropriate greeting and make them feel welcome
- Clean/Prepare tables, fill napkin dispensers, refill condiments, wrap silverware
- Be Knowledgeable of current menu, specials, discontinued items, etc.
- Directing guests to tables, presenting menus, making suggestions based on guest input, assisting in selections, communicating orders to the kitchen
- Delivering food/drink, fulfilling customer needs, removing dishes, replenishing utensils, refilling glasses, cleaning spills
- Preparing final bill, presenting check to guest, accepting payments, returning change
- Bussing table after guests leave (some restaurants may have dedicated staff for this task)
- Perform cleaning tasks as needed or directed by Manager
- Fill in at other roles as needed
-
Adhere to grooming and appearance standards consistently as described in
Employee Handbook
-
Knowledge and application of correct ID checking procedure for alcohol
consumption/purchase
- Be ready and willing to assist other servers as needed
- Keep restrooms clean and stocked with necessary supplies
- Alert manager when there is a problem
Qualifications
- Be able to work in standing position for long periods of time
- Have basic math skills and be able to operate the POS system
- Be able to lift and manuver trays of food weighing up to 25 pounds